SemoTech prides itself in the fact that Managed Support Services are included with all our dedicated servers. Our managed support system includes remarkably comprehensive support for the administration and consistent operation of your server.

Unlike most providers SemoTech partners with Tier-1 operators which fully own their facilities and manage them directly with a full level 3 staff on site 24 hours per day, 7 days per week. As such we are able to respond to any and all issues directly, mitigating the impact of issues at any layer; from software, to server hardware, to network layer.

Here is our Dedicated Server offering:

Powerful, High Performance Hosting Solutions » Starting at $349 / Month » Powerful Pentium 4 3.0GHz - upg to Dual Processors » 100% Network Uptime Guarantee » 24/7/365 HelpDesk Support » 24/7/365 Proactive Server Monitoring » 2 Hour Hardware Replacement SLA » 1600GB Multi-Homed Bandwidth (800G up/800G dn) » 50GB Remote Backup Storage - upg to 100GB » 1GB DDR PC 3200 RAM upgradeable to 2GB » Primary 120GB 7200RPM SATA HD w/ 8MB cache » Secondary 120GB Backup Drive » Super-Secure Linux CentOS 4 Operating System » Full Management through cPanel & Web Host Manager » $0 setup fees (limited time offer)

The definition of the term "managed" differs hugely from provider to provider; as such, when hosting with SemoTech you have a huge advantage. We'd like to make it clear just how much further we take the management and operation of your servers by providing some details:

Core Managed Services:

			Average Competing Dedicated	Average Competing Managed	SemoTech Managed
		Hardware Support	Yes	Yes	Yes
		Free Reboots	Yes	Yes	Yes
		Free OS Reinstall	Rarely	Varies	Yes
		Direct 24/7 Level 3 Staff Access	Rarely	Rarely	Yes
		Hardware Replacement SLA	None	None	2 Hour
		Support Response SLA	None	None	2 Hour
		Live Person Phone Support	Rarely	Varies	Yes

Software Level Management:

			Average Competing Dedicated	Average Competing Managed	SemoTech Managed
		Operating System Updates	None	Per Request	Proactive
		Application Security Updates	None	Per Request	Proactive
		Control Panel Updates	None	Per Request	Proactive
		Service Monitoring	None	Yes	Yes
		Failed Service Restart/Repair	None	None	Yes
		Best Effort 3rd Party Application Support	None	None	Yes

Security and Data Integrity:

			Average Competing Dedicated	Average Competing Managed	SemoTech Managed
		Compromised Server Recovery	None	Included	Included
		Daily System Security Audit	None	None	Included
		Initial Security Hardening	None	None	Included
		Firewall Installation and Configuration	None	None	Included
		E-Mail Antivirus Management	None	None	Included
		Real Time Spam Filtering	None	None	Included
		Disk Integrity Monitoring and Response	None	None	Included
		Managed Off Server Network Backup	None	None	50 Gigabytes

Network Level Features:

			Average Competing Dedicated	Average Competing Managed	SemoTech Managed
		Multihomed Network	Varies	Varies	Yes
		Tier 1 Bandwidth	Rarely	Varies	Yes
		N+1 Routing Device Redundancy	Rarely	Rarely	Yes
		100% Network Uptime SLA	None	None	Yes