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FAQ: Tutorials - Email  (8 questions)
Step-by-Step Tutorials for Accessing Email
(Now with new "Video Tutorials")
  1. How do I access my email from the web?
  2. How do I access my email with Outlook Express 5/6
  3. How do I access my email with Outlook 2000 - 2003
  4. How do I access my email with Outlook Express on a MAC
  5. How do I access my email with Apple Mail for MAC OS X
  6. How do I access my email with Entourage on a MAC?
  7. Troubleshoting and Fixing Email Sending Issues
  8. EMAIL VIDEO TUTORIALS
FAQ

FAQ Answers: Tutorials - Email
  1. How do I access my email from the web?
    SemoTech makes access easy for customers who choose to have their email hosted here. To gain access from anywhere in the world you will only need a web browser like Internet Explorer, AOL or Mozilla.

    The amazing Horde WebMail system offers many of the features available in well known e-mail clients like Outlook & Entourage. Some of the features include:

    * Compose and send emails
    * Read your incoming mail
    * Email search facility
    * Address book
    * Calendar and events
    * Save work as a draft
    * Task lists
    * Create folders for storing your mail

    NOTE: If you also use an email client like Outlook Express to check your mail from here, and still want to access the mail through the web with Horde, make sure you check the option to leave mail on the server. If you fail to do this, all your mail will be downloaded to your email client and won't be accessable via webmail with Horde. Please be aware though that leaving your emails on the server will increase the amount of space your account has.

    To start, simply Login by typing the following into the "Address" box of the browser:

    http://www.yourdomain.com/webmail/

    (then use your username and password which was supplied to you in your account setup email, or the one you created using the CPanel)

    (please note that "yourdomain" is supposed to be the name of your actual website/email account (i.e: company.com ) and do not forget the "/webmail" at the end so it would look like this: http://www.yourcompany.com/webmail )

    If your account was just setup it is possible that the link will fail, which is simply an indication that it will take a little longer for all the new changes to take effect. Try again a day later.

    You will now be prompted by a "security" box asking for your username and password. For the purpose of this tutorial the "semotech.com" domain was used. In your case your own full domain name should show up.

    Your Username is your email address (ie: jdoe@yourcompany.com) and the Password will be the one you've chosen and we sent to you in the welcome email.



    Once logged in you will be presented with the option of launching the Horde webmail interface or customizing your mailbox options. The most of these options is Anti-Spam, and itcan be managed through the BoxTrapper utility.

    Once you launch Horde you will be at the access screen.

    You have the option of first changing the language, but if you wish to use the default English, simply click on the blue "Log in" button.

    Once logged into Horde you will be presented with a quick and easy menu on the left side of the screen. Simply click on "Mall" to read or compose new emails.

    Clicking the "+" next to Mail or the other menu options expands the menu and gives you access to additional options and email folders.

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  2. How do I access my email with Outlook Express 5/6
    If you would like to add an e-mail address to Outlook Express, follow the procedure below. You can configure Outlook Express to check as many e-mail addresses as you like via POP.

    Note: Your domain name & account MUST be active before your e-mail service will work. If your website comes up in the browser, then your e-mail service will work as well.

    As a preliminary step, please verify that the e-mail account(s) have been setup for your domain, otherwise you'll need to create them.

    To acomplish this, you must use the control panel (cpanel) for your account:

    A. Log into your cpanel ( http://www.your-domain.com/cpanel ) using the username & password you were provided.
    B. In the "E-Mail" section click on "Manage Accounts"
    C. If the account you wish to configure Outlook for is there, click on "Read Webmail" and enter the provided username and password to make sure you have them correctly.
    D. If you can access the Inbox, you're all set, simply skip ahead to the section below titled "Open Outlook Express"

    E. If the account you wish to configure Outlook for is NOT there, click on "[Add Account]" and enter the user information. Once complete, repeat steps "C" & "D" above.

    1. After you've created or confirmed the account exists, Open Outlook Express

    2. Move to the "Tools" drop down menu and select "Accounts."

    3. Select "Add Mail" from the "Right" menu option.

    4. In the "account name box", enter a name for your mail account, and click "Next."

    4. In the "Email Box", enter the email address for this account and click "Next."

    5. Set "Mail Server Names"

    6. Enter the "Login and Password" for this email account. Use the "full email address" as the login name of the account you're configuring, as illustrated in the following "example."

    7. Click "Finish." and you'll see a message like this:

    8. Do not exit your account settings yet! Highlight your "New Account" and select "Properties." as illustrated in the following example:

    9. In the properties dialog box, select "Servers", then select the "My Server Requires Authentication" option as shown below:

    That's pretty muchl it! Close your account settings and test out your new address by sending a message to it. If you're able to send a message, and receive that same message in your new account, then congratulations! - you've successfully setup your first email account on our servers. You can configure as many email accounts as your like in Outlook Express using the same above process.

    Potential problems with sending mail:

    Due the the mass amount of abuse from a few problem souls, an increasing number of ISP's are disabling ability to "send mail" through someone else's SMTP server. If you receive an error message when attempting to use our "Outgoing SMTP" server, it probably means your ISP has denied access to (what is otherwise known) as 'third party relaying." To solve this problem, simply go back to your account properties, and select the "server settings" tab. Then, there are two things you must do:

    1. Change the "SMTP Outgoing Mail Server" settings to the same ones as you're using on your ISP's email account. To do this, have a look at "Step 8" just a few above this one. In this case, select the properties of your ISP mail account, then go to properties, and select "Servers." Copy those "SMTP Outgoing Mail Server" settings to your new account, or write them down and enter them in manually.

    2. Deselect the "My Server Requires Authentication" option.

    DO NOT CHANGE ANYTHING ELSE! You can now receive mail from your domain account, while sending mail will be accomplished through your ISP's SMTP servers. This will in no way effect the performance or look of your email messages coming from your domain.

    Note: PLEASE… DO NOT send large volumes of mailings through your domain's SMTP server. Using your email account for mass mailing list purposes is in violation of your hosting agreement. If you're in need of sending large emails, or are running a mailing list, PLEASE use your ISP's mail server for this purpose. They are better setup for this sort of heavy duty usage, and you won't clog our SMTP server, which also needs to provide resources to other clients.

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  3. How do I access my email with Outlook 2000 - 2003
    If you would like to add an e-mail address to Outlook 2000 - 2003, follow the procedure below. You can configure Outlook to check as many e-mail addresses as you like via POP. The versions of Outlook described here are usually part of the Microsoft Office Suite. References to "Outlook 2K+" simply mean any version of Outlook from 2000 to 2003

    Note: Your domain name & account MUST be active before your e-mail service will work. If your website comes up in the browser, then your e-mail service will work as well.

    As a preliminary step, please verify that the e-mail account(s) have been setup for your domain, otherwise you'll need to create them.

    To acomplish this, you must use the control panel (cpanel) for your account:

    A. Log into your cpanel ( http://www.your-domain.com/cpanel ) using the username & password you were provided.
    B. In the "E-Mail" section click on "Manage Accounts"
    C. If the account you wish to configure Outlook for is there, click on "Read Webmail" and enter the provided username and password to make sure you have them correctly.
    D. If you can access the Inbox, you're all set, simply skip ahead to the section below titled "Launch Outlook 2K+ "

    E. If the account you wish to configure Outlook for is NOT there, click on "[Add Account]" and enter the user information. Once complete, repeat steps "C" & "D" above.

    1. After you've created or confirmed the account exists for your domain, Launch Outlook

    2. Move to the "Tools" drop down menu and select "E-mail Accounts..."

    3. Select the "Add a new e-mail account" option and click [Next >]

    4. Select "POP3" from the Server Type accounts options.

    5. In the "Email Accounts" section, fill out all the information. Remember to replace "yourdomain.com" with the actual name of your own domain, and once you're done click the [More Settings...] button labeled (4) as shown in the image below.

    6. In the "Internet E-mail Settings"section, click the [Outgoing Server] tab and make the selections shown in the image below.

    7. While still in the "Internet E-mail Settings"section, click the [Advanced] tab as shown below. Once complete, click [OK]

    8. Double check you have entered all the information correctly in the "Email Accounts" section, and proceed to click the [Test Account Settings...] button. That button is labeled (5) in the image in step 5 above. If everything is correct and your internet connection is operating properly a test window as show below will appear. If you see errors, go back and double check your settings and typing. Re-type your password, etc...

    If all is OK and you are still having problems it is possible your Internet Provider is blocking port 25 for sending email. See the "Potential problems..." note below about how to configure Outlook to get around this.

    9. OK, you're almost done, just click [Next >] and you'll see a final screen like so:

    10. Now simply click [Finish] and you're all done!

    That's pretty muchl it! You should now be in Outlook and you should see the test email you've sent to yourself when you pressed the [Test Account Settings...] button earlier. You can do another test of your new address by sending another message to it. If you're able to send a message, and receive that same message in your new account, then congratulations! - you've successfully setup your first email account on our servers. You can configure as many email accounts as your like in Outlook using the same above process.

    Potential problems with sending mail:

    Due the the mass amount of abuse from a few problem souls, an increasing number of ISP's are disabling ability to "send mail" through someone else's SMTP server. If you receive an error message when attempting to use our "Outgoing SMTP" server, it probably means your ISP has denied access to (what is otherwise known) as 'third party relaying." To solve this problem, simply go back to your account properties, and select the "server settings" tab. Then, there are two things you must do:

    1. Change the Outgoing Mail Server (SMTP) entry under "E-mail Accounts" to the same one provided to you by your ISP (Internet Service Provider). You might have to call them directly if that information is not readely available.

    2. In step X above, Deselect the "My outgoing Server (SMTP) requires authentication" option.

    DO NOT CHANGE ANYTHING ELSE! You should now be able to receive mail from your domain account, while sending mail will be accomplished through your ISP's SMTP servers. This will in no way effect the performance or look of your email messages coming from your domain.

    Note: PLEASE… DO NOT send large volumes of mailings through your domain's SMTP server. Using your email account for mass mailing list purposes is in violation of your hosting agreement. If you're in need of sending large emails, or are running a mailing list, PLEASE use your ISP's mail server for this purpose. They are better setup for this sort of heavy duty usage, and you won't clog our SMTP server, which also needs to provide resources to other clients.

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  4. How do I access my email with Outlook Express on a MAC

    NOTE: Your domain name & account MUST be active before your Email service will work. If your website comes up in the browser, then your Email service will work as well.

    ------------
    1) Open Outlook Express & Select Accounts from the Tools menu

    2) Make sure the Mail tab is selected, and click the New button.

    3) If you see this window, click "Configure Account Manually" at the bottom

    4) This will start up Internet Connection Wizard. Enter your name where it says "Display name:" and click "Next" at the bottom right.

    5) Choose POP from the pop-up menu that will appear, and then say OK

    6) Fill out the Account Settings tab as follows:

    Account name: yourdomain.com
    Check Include this account...
    Name: Your name
    Email address: you@yourdomain.com
    Account ID: username
    POP server: mail.yourdomain.com
    Enter your password. If it's a secure computer, you can check Save password.
    SMTP server: Same as POP server -- mail.yourdomain.com

    7) Don't say OK yet! Click the "Click here for advanced sending options" button

    8) Check SMTP server requires authentication and use the default option of 'same settings as incoming mail server.'

    9) Click the small close box, say OK, and start sending and receiving emails!

    You're DONE!

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  5. How do I access my email with Apple Mail for MAC OS X

    NOTE: Your domain name & account must be active before your Email service will work. If your website comes up in your browser, then your Email service will work as well.

    ----------
    1) Open Apple Mail

    2) From the Mail menu, select Preferences.

    3) Click Accounts on the upper-left of the Preferences pane.

    4) Make sure the Account Information tab is selected. Then, choose POP from the Account Type pop-up menu. Fill out the rest of the window as follows:

    Description: Anything you'd like
    Email Address: yourname@yourdomain.com
    Full Name: Your Name
    Incoming Mail Server: mail.yourdomain.com
    User Name: Your POP3 username
    Password: Your password

    5) In the Outgoing Mail Server pop-up window, select Add Server... The outgoing mail server is also mail.yourdomain.com.

    6) Server port should remain 25

    7) In the Authentication pop-up menu, choose Password.

    8) The User Name and Password should match the User Name and Password used in the incoming settings. Say OK and you should be ready to start sending and receing mail!

    You're DONE!

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  6. How do I access my email with Entourage on a MAC?

    To configure the Microsoft Entourage email client for Macintosh, follow these steps:

    1. Open the Entourage email client (Application) and click the "Tools" menu.
    2. Select "Accounts" from the pull-down menu.
    3. Click the "New" button in the top left corner of the Accounts window.
    4. Enter your full name as you would like it to appear to the recipient.
    5. Click the radio button next to "I already have an email address that I'd like to use."
    6. Enter your email address in the field provided (e.g., "you@yourdomain.com").
    7. Select "My incoming mail server is a(n) POP3."
    8. For the incomming mail server, enter: MAIL.yourdomain.com (replace "yourdomain.com" with your actual domain name) in the field provided.
    8. For the Outgoing (SMTP) mail server, enter: MAIL.yourdomain.com (replace "yourdomain.com" with your actual domain name) in the field provided.
    10. In the "Account ID" field, enter your full email address (e.g., "you@yourdomain.com" but without quotes).
    11. Enter your password.
    12. To have the Entourage client remember your password so you won't need to enter each time you send or receive mail, check the "Remember password" box.
    13. Also enter your full email address in the "Account Name" field.
    14. Click "Finish".

    Note: The SemoTech SMTP servers require authentication. To enable this setting, do the following:

    1. Open the Entourage client (Application ) and click the "Tools" menu.
    2. Select "Accounts" from the pull-down menu.
    3. Double click your newly created email account.
    4. On the Account Settings window, scroll to the "Sending Mail" category toward the bottom.
    5. Click "Click Here for Advanced Sending Options."
    6. Check the box next to "SMTP Server Requires Authentication."
    7. Close this window by clicking the tiny box in the upper left corner.
    8. Click "OK."

    To ensure the new settings are configured properly, we suggest closing the Entourage client and opening it again before sending or receiving messages.

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  7. Troubleshoting and Fixing Email Sending Issues
    Over the last few years, more and more ISP's (Internet Service Providers) have started to require their subscribers to use the ISP servers to send mail, instead of allowing email to be sent directly through a 3rd party hosting account, like the ones from SemoTech.

    This allows them to monitor spammers, and help to reduce to the overwhelming amounts of spam and exploitation that occurs daily with email. Please note that there is no real workaround. You may want to contact your ISP to see if they are willing to work with you on this issue, if the instructions below fail to help.

    If you can not send email using our servers, check on this list below for your ISP or perform the test listed below.

    Testing SMTP (sending) server access:

    1.) Access a command line (in Windows, Click Start -> Run, and then type in CMD)

    2.) Type in TELNET DOMAIN.COM 25 (replace DOMAIN.COM with your actual domain name)

    If you are NOT being blocked from your ISP, you should see the message somewhat as follows:

    220-************************************************ 220-************************************************ 220-************************************************
    220-**************************


    OR

    20-mail.ourserver.com ESMTP Exim 4.52 #1 Wed, 14 Dec 2005 22:59:07 0530 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.

    The messages above mean you're OK to send directly and your problem must be related to a typo or missconfiguration as your port 25 for email is definetly not being blocked. Count your blessings and carefully retrace your setup steps using the tutorials HERE.

    Alternatively if you see a failure message simmilar to this:

    Connecting To mail.yourserver.com...Could not open connection to the host, on port 25: Connect failed or get no reply whatsoever, it means your ISP is very likely blocking the ability to send mail through servers other than theirs!

    For your conveninence, we have provided the respective SMTP (sending) server name with each known "blocking" ISP. The list below has been compiled by the Support staff over the last year. It is not an official release of ISPs that require that there clients use their SMTP servers, however, it is as accurate as possible at this time.

    Known ISP's that block Direct Send and Require Fix (you'll need to use their particular server name in the SMTP server box - sending server - when configuring your email client)

    ISP Name
    SMTP (Outbound Email Server)
    Port
    Notes
    AOL
    smtp.mail.aol.com
    25
    Contact ISP if this fails
    Adelphia
    mail.adelphia.net
    25
    Contact ISP if this fails
    Ameritech
    mailhost.det.ameritech.net
    25
    Contact ISP if this fails
    Astound Broadband
    smtp.ca.astound.net
    25
    Contact ISP if this fails
    AT&T
    mailhost.att.net
    25
    Contact ISP if this fails
    AT&T Global
    smtp1.attglobal.net
    25
    Contact ISP if this fails
    Bell internet highspeed (Canadian)
    smtp10.bellnet.ca
    25
    Contact ISP if this fails
    Bell South
    mail.bellsouth.net
    25
    Contact ISP if this fails
    Bresnan Communications
    mail.bresnan.net
    25
    Contact ISP if this fails
    CableOne
    mail.cableone.net
    25
    Contact ISP if this fails
    Charter Communications
    smtp.chartermi.net
    25
    Contact ISP if this fails
    Charter.net
    smtp.charter.net
    25
    Contact ISP if this fails
    CharterTN.net
    mail.chartertn.net
    25
    Contact ISP if this fails
    CharterMI.net
    mail.chartermi.net
    25
    Contact ISP if this fails
    Cinncinnati Bell/Fuse
    smtp.fuse.net
    25
    Contact ISP if this fails
    Coax.net
    smtp.west.coax.net /east / central
    25
    Contact ISP if this fails
    Comcast
    smtp.comcast.net
    25
    Contact ISP if this fails
    Earthlink
    smtp.earthlink.net
    25
    Contact ISP if this fails
    Etisalat (UAE)
    smtp.emirates.net.ae
    25
    Contact ISP if this fails
    Epix
    out.epix.net
    25
    Contact ISP if this fails
    Erols
    smtp.erols.com
    25
    Contact ISP if this fails
    Frontiernet.net
    smtp.frontiernet.net
    25
    Contact ISP if this fails
    Fuse
    smtp.fuse.net
    25
    Contact ISP if this fails
    Iquest.net
    mail.iquest.net
    25
    Contact ISP if this fails
    ISP.com
    mail.isp.com
    25
    Contact ISP if this fails
    Juno
    smtp.juno.com
    25
    Contact ISP if this fails
    Mindspring
    smtp.mindspring.com
    25
    Contact ISP if this fails
    MSN
    smtp.email.msn.com
    25
    Contact ISP if this fails
    MSN.DSL
    secure.smtp.email.msn.com
    25
    Contact ISP if this fails
    NEBI.com
    mail.nebi.com
    25
    Contact ISP if this fails
    Netcom
    smtp.ix.netcom.com
    25
    Contact ISP if this fails
    NetZero
    smtp.netzero.net
    25
    Contact ISP if this fails
    Optimum Online
    mail.optonline.net
    25
    Contact ISP if this fails
    Optusnet
    mail.optusnet.com.au
    25
    Contact ISP if this fails
    Pacific Bell (Pacbell)
    mail.pacbell.net
    25
    Contact ISP if this fails
    Panix.com
    mailhost.panix.com
    25
    Contact ISP if this fails
    PeoplePC
    smtp.peoplepc.com
    25
    Contact ISP if this fails
    Quixnet.net
    smtp.quixnet.net
    25
    Contact ISP if this fails
    RCN
    smtp.rcn.com
    25
    Contact ISP if this fails
    Road Runner(NYC)
    smtp-server.nyc.rr.com
    25
    substitute "nyc" with your state!
    Rogers Hi-Speed (Canadian)
    smtp.broadband.rogers.com
    25
    Contact ISP if this fails
    SBC
    smtp.sbcglobal.net
    25
    Contact ISP if this fails
    SBC Yahoo
    smtp.sbcglobal.yahoo.com
    25
    Contact ISP if this fails
    Speakeasy
    mail.speakeasy.net
    25
    Contact ISP if this fails
    Sympatico
    smtp1.sympatico.ca
    25
    Contact ISP if this fails
    The-Beach.net
    mail.the-beach.net
    25
    Contact ISP if this fails
    Verio
    smtp.veriomail.com
    25
    Contact ISP if this fails
    Verizon
    outgoing.verizon.net
    587
    authenticate with your Verizon U & P
    Videotron
    videotron.ca yourlink.ca
    25
    Contact ISP if this fails


    If changing the SMTP server in your email client as per the instructions in the other tutorials available here still does not help, please contact your ISP directly and have them troubleshoot the issue. More than likely they have changed their server configuration, server names or access port #'s.

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  8. EMAIL VIDEO TUTORIALS

    Email Tutorials
    Go to the Section of interest, and select the quality of the video to watch.

    Please ensure your browser supports Flash!

    * Email Accounts

    Manage and create email accounts associated with your domain(s).

    Quality: High | Low

    * Forwarders

    Send a copy of all mail from one email address to another, even to another provider.

    Quality: High | Low

    * Auto Responders

    Send a message back automatically to anyone who sends an email to a certain account. Usefull as a confirmation.

    Quality: High | Low

    * Mailing Lists

    Send messages to a large group of people. Ensure this is an opt-in list as Spamming is Illegal!

    Quality: High | Low

    * BoxTrapper Spam Blocker

    Protect your inbox from spam, and block any automated email systems from filling up your inbox with junk.

    Quality: High | Low

    Top

FAQ


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